Frequently Asked Questions

Here at our company, we pride ourselves on providing excellent customer service. One way we do this is by maintaining a comprehensive Frequently Asked Questions (FAQ) page on our website. This page is designed to provide quick and easy answers to common questions about our products and services. However, we know that sometimes you may have a question that is not already answered on our FAQ page. If this is the case, please don't hesitate to reach out to us directly. We would be more than happy to answer any questions you may have. Thank you for choosing our company.

About Tallest Tree

Do you have a showroom?

We are only an online store.

Do you sell directly to customers?

Yes, for pickup and/or delivery.

What is recycled wood and where do you source it?

Recycled wood is wood that has been used before either in old structures or previous buildings, but has been given new life through the recycling process. We source our recycled wood from a variety of sources, including tobacco barns, horse farms, antique structures, and more.

Recycled wood can be used to create new products or to add structure and support to existing products. In addition to being environmentally friendly, it is also more authentic than new wood. As a result, it's a great option for anyone looking for an eco-friendly and design-friendly building material.

Do you provide installation services?


Do your products have a warranty?

Do you provide products samples?

Yes, we can send samples upon request

Shipping and ordering

How do I place my order?

You can place your order by calling us at (859) 203-1091 or emailing us at We'll be happy to help you choose the right products for your needs and answer any questions you have.

Can I cancel or change my order?

Do you have delivery restrictions?

We ship anywhere within the continental US

Is there an order minimum?


What are your lead times?

2-3 weeks

What if my order arrives damaged?

See warranty. There is a solution for this situation.

Can you handle large volume orders?



How to clean and maintain my reclaimed wallboard?

Reclaimed wallboard can be a beautiful and sustainable addition to your home, but it's important to clean and maintain it properly to ensure its beauty and longevity. Here are some tips for cleaning and maintaining reclaimed wallboard:

- Use a damp cloth to clean the wallboard regularly.

- If the wallboard gets dirty, use a mild soap or detergent to clean it.

- Do not use harsh chemicals or abrasive cleaners on the wallboard.

- To remove stubborn stains or dirt, use a soft brush or sponge.

- Make sure that the wallboard is completely dry before you paint or wallpaper it.

Can I stain my wallboard?

Yes! You can use a number of products to give reclaimed wallboard a beautiful finish.

One popular option is to use a stain that's made specifically for porous surfaces. This will help the reclaimed wallboard absorb the color evenly, and it will also seal the surface to help protect it from damage. Be sure to test the stain on a small section of the wallboard first to make sure you like the results.

Is it possible to put finish or sealant on the wallboard?

You can put a sealant or finish on wallboard, but we recommend that you test it out first on a small piece. The product may not adhere well to the surface or it may not provide the desired level of protection. It's always best to experiment with a few different products before settling on one.

How do you choose paint colors for wood paneling?

There are many different ways to approach this question, and it really depends on the style and look you're going for in your space. If you're going for a more traditional look you might want to consider using colors like cream, brown, or even dark green. For a more modern look, you could try using brighter colors like blue or orange. And if you're going for a rustic or country-chic look, then earth tones like tan or light purple would be perfect. Ultimately, it's all about finding what works best for your space and your personal aesthetic!

How do I stick my wallboard?

Wood wallboard is a great way to add some insulation and extra protection to your home. It's also really easy to install - you just need a few basic tools and supplies.

First, you'll need a stud finder to locate the studs in your wall. You'll then want to use a level to make sure your boards are straight. Finally, use a nail gun with brad nails, or a hammer and nails (or a power drill with screws) to attach the boards to the wall. Make sure that the screw or nail goes into the stud for maximum support.

How do I hide unwanted holes?

There are a few methods you can use to fill or hide unwanted holes on wood wallboard. For small holes, you can use a wood filler or spackle. For larger holes, you can use a piece of wood that is the same color as your wallboard and nail it over the hole. You can also cover the hole with a decal or picture frame.

Floating Shelves

Do you provide live edge floating shelves?


Do you provide unfinished floating shelves?


Are floating shelves strong?

There is no definitive answer to this question since it can depend on the weight of the objects being supported by the shelves and the type of floating shelf used. That being said, most floating shelves are designed to hold a certain amount of weight, and as long as they are installed properly they should be strong enough to support whatever is placed on them. It's always best to check with us before purchasing a floating shelf to make sure that it can safely hold the weight of the objects you plan to put on it.

Can I install the shelves on my own?

Yes, we provide easy instructions


What is wood acclimation and why is it important?

Wood acclimation is the process of adapting wood to its environment. This is important because it helps the wood to better withstand moisture and temperature changes. When wood is first cut, it contains a lot of moisture. This can cause the wood to warp or swell when exposed to different conditions. By acclimating the wood, you help it to adjust to its new environment so that it doesn't warp or swell. For best results, acclimate your wood for at least two weeks before using it in your project.

How do I maintain my wood flooring?

Simple! There are a few easy things you can do to keep your reclaimed wood flooring looking great. First, sweep or vacuum regularly to remove dirt and debris. You may also want to use a damp mop for deeper cleaning. If you have spills or spots, clean them up right away; the longer they sit, the more difficult they will be to remove. In general, just treat your flooring with care and it will stay beautiful for years to come!

What is the difference between prefinished and unfinished flooring?

Prefinished flooring is a type of flooring that has been factory-treated with a durable finish. This means that the flooring is ready to be installed as soon as it is delivered, and there is no additional treatment or finishing required. Unfinished flooring, on the other hand, does not have a durable finish and must be treated and finished with a sealant or varnish after installation.

What are the most common potential moisture problems I can face?

Potential moisture problems in wood flooring can arise from a number of sources, including:

- Improperly installed flooring - this is the most common cause of moisture problems, as improper installation can allow water to seep underneath the floor and cause cupping, buckling, and warping

- Leaks in the roof or walls - these can allow water to leak into the home and damage wood floors

- Flooding - if your home experiences a flood, it's likely that your wood floors will also be damaged

- High humidity levels - if the air in your home is very humid, it can cause the wood floors to expand and contract, which can lead to cupping, buckling, and warping

Are wood flooring a good option for high-traffic areas?

There are a lot of different factors to consider when deciding whether or not to install wood floors in high-traffic areas. The wear and tear that these areas see can be tough on any type of flooring, but generally hardwood floors are extremely durable. If you take the time to care for your wood floors properly they can last for many years without showing too much wear and tear.

One of the main things to consider is the material of the floor. Some woods are more durable than others, so if you're looking for a floor that will withstand a lot of abuse, you'll want to choose one made from a hardwood.

Does wood flooring need to be installed in a particular way?

Any seasoned contractor will tell you that when it comes to installing wood flooring, there are a few key things to keep in mind. First, the subfloor needs to be clean, level, and dry. Otherwise, the floors may end up being uneven or warped. Second, it's important to choose the right type of flooring for the space.

Finally, the flooring must be installed properly in order to achieve the desired look and prevent future damage. With so many factors to consider, it's no wonder that many homeowners opt to hire a professional rather than tackle the project themselves. However, with a little planning and care, it is possible to install wood flooring by yourself—as long as you keep these guidelines in mind.